Interesting follow up to my internet issues. I opted to wait till after the holidays to deal with my refund as I mentioned in an earlier article. Interesting results. Right from the start, I asked to talk to a manager, as I had unfinished billing issues from my prior call. The sales rep, asked what needed to be resolved. Knowing, I'd have to go through the story again, I gave this guy the short- short version. His response was that there was no need to get a supervisor, and that my credit will be on the next bill. Wow, now why couldn't the other guy do that?
In other news, as most you know about my Home Depot experience, I''m happy to see the problem the company is having, and the reports of how "out of touch" they are.
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